Customer Success Manager (f/m/d)

Permanent employee, Full-time · Heidelberg, Berlin, Munich

Overview

We are seeking an experienced and passionate Customer Success Manager to join our dynamic team. As the Senior Customer Success Manager, you will be a pivotal link between our company and our valued clients, ensuring their success deploying Aleph Alpha’s software by maximizing the value they receive from our solutions.

Your responsibilities

Build and maintain strong, long-lasting relationships with our clients, becoming a trusted advisor and advocate for their needs.
Onboard new clients effectively, guiding them through the implementation process and ensuring a smooth transition to our solutions.
Support customers during the software deployment and activation process. Be first contact to our customers for finetuning, optimization requests.
Understand clients' business objectives and tailor our solutions to meet their specific needs, providing ongoing guidance and support.
Proactively drive customer retention through identification opportunities for clients to optimize and expand their use of our products and services.
Serve as the primary point of contact for client inquiries, issues, and escalations, working closely with internal teams to address and resolve them in a timely manner.
Develop and deliver regular reports and presentations to clients, showcasing the value and impact of our solutions on their business goals.
Collaborate with the sales and product development teams to relay client feedback and contribute to the enhancement of our AI offerings.

Your profile

Bachelor's degree in Business Administration, Computer Science, or a related field.
Proven experience in a customer-facing role, preferably as a Customer Success Manager or similar position within the tech industry.
Experience in managing customer projects with Aleph Alpha’s high touch and tech touch customers.
Strong understanding of artificial intelligence and data engineering concepts and applications.
Exceptional communication, interpersonal, and negotiation skills.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Demonstrated track record of driving customer success and satisfaction.

What you can expect from us

Become part of an AI revolution
30 Days of paid vacation
Flexible working hours
Join a dynamic start-up and a rapidly growing team
Work with international industry and science experts
Take on responsibility and shape our company and technology
Regular team events

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About us

Aleph Alpha was founded in 2019 with the mission to research and build the foundational technology for an era of strong AI. The team of international scientists, engineers, and innovators researches, develops, and deploys transformative AI like large language and multimodal models and runs the fastest European commercial AI cluster. Its generative AI solutions are the only choice for enterprises and governmental institutions seeking to retain independence, secure their data, and build trustworthy solutions.

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Hiring And Collaboration

We need the right people on our mission to revolutionize Europe with our technology. Our team values a result-oriented, open-minded working environment and reliable and committed colleagues. We care more about talent and purpose than formal education.